Family Shelter Case Manager (Bilingual)

Family Shelter Case Manager II – Bilingual

Housing Matters partners with individuals and families to create pathways out of their homelessness into permanent housing. We are a leader in working to end homelessness – and we want you to be part of our team! We are looking for individuals eager to make a difference and willing to enthusiastically commit to join in our vision that homelessness in Santa Cruz County should be rare, brief, and non-recurring.

The Rebele Family Shelter (RFS) is a low-barrier, emergency shelter for individuals and their minor child(ren). Housing Matters is looking for a bilingual (English and Spanish), individual who is able to work on site at Housing Matters campus. RFS is hiring for a Case Manager II, which is the journey level class and is expected to work with a minimum amount of supervision. Incumbents are required to use assessment, interviewing, and counseling skills to perform moderate to complex casework services.

Hours and Benefits

Case Manager II is a full-time, hourly, non-exempt position, eligible for medical, dental, vision, 403b, and our generous PTO plan.

Regular hours are Monday through Friday. Occasional evenings and weekends may be required for some positions.

Wages

Case Manager II Pay Band

$26.04,  $27.34,  $28.71,  $30.15,  $31.66,  $33.24

Case Manager II Starting Wage (Depending on Experience):

$26.04 or $27.34

Preferred Experience and Education Requirements

Any combination of training and experience which would provide the required knowledge and abilities is qualifying. Typical ways to obtain this knowledge would be: 

• A minimum of one year of experience performing social service casework services comparable to a Case Manager I at Housing Matters in an exceptional manner exceeding all standards and abilities
• A Bachelor’s Degree from an accredited college with a major in social work, social welfare, human services, or one of the social or behavioral sciences.

Special Requirements

• Possession of a valid California Class C Driver’s License
• Ability to work on site at Housing Matters campus
• Bilingual in English and Spanish required

Thorough knowledge of:

• Social casework objectives, principles, methods, and caseload management and organization.
• Social and economic factors which influence individuals and/or households experiencing homelessness.
• Principles of human behavior, development and psychological defense mechanisms and reactions to stress.
• Community health, welfare, social, and legal support systems, and other resources available to clients.
• Interviewing and record keeping techniques, including the documentation of all actions and contacts in case files.

Typical Job Duties:

• Perform intake interviews, assessments, and assist participants in developing individual case plans.
• Facilitate participants’ pathway to permanent housing in coordination with housing navigators and other programs, partner agencies, and organizations.
• Provide ongoing case management including assessment, referrals, budget assistance, housing placement, and promoting housing stability with individuals as assigned.
• Engage in person-centered care, and provide options, information, and choices that allow for stimulating change.
• Develop and maintain accurate written case records including intake, assessment, ongoing case plan, and progress notes.
• Meet all administrative requirements including recordkeeping, HMIS, staff meetings, etc.
• Maintain confidentiality and treat participants with dignity and respect at all times.
• Assist in overall administration of the program.
• Transport program participants in Housing Matters vehicles to meetings and appointments in accordance with program requirements
• Perform other duties as assigned.
• Transport program participants in Housing Matters vehicles to meetings and appointments in accordance with program requirements.
• Orient new shelter guests into the program, including outlining shelter policy and expectations, touring the shelter facility and dining hall, etc.
• Facilitate storage of personal items.
• Support the Program Manager in enforcing and maintaining campus and shelter policy.
• Support the Direct Services Team in facilitating day services, shelter programs, and additional services.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

All qualified applicants will receive consideration for employment at Housing Matters without regard to race, color, creed, religion, national origin, ancestry, physical or mental disability, medical condition (including cancer-related and genetic characteristics), marital status, sexual orientation, age (over 18), veteran status, gender, pregnancy, or any other non-merit factor unrelated to job duties. Such action shall include, but not be limited to, the following: recruitment; advertising, layoff or termination, rates of pay or other forms of compensation, selection for training (including apprenticeship), employment, upgrading, demotion, or transfer.